Who We Are

Cint is a pioneer in research technology (ResTech). Our customers use the Cint platform to post questions and get answers from real people to build business strategies, confidently publish research, accurately measure the impact of digital advertising, and more. The Cint platform is built on a programmatic marketplace, which is the world’s largest, with nearly 300 million respondents in over 150 countries who consent to sharing their opinions, motivations, and behaviours.

We are feeding the world’s curiosity!

The Opportunity 

The Customer Success Consultant works with Cint’s customers or partners by establishing strategic relationships with new and existing users, setting critical performance goals, and then acting as a consultative resource to help clients achieve their goals. The Customer Success Consultant is also responsible for training and onboarding new users, ensuring client satisfaction through renewals, evaluating client growth strategies, generating usage reports, and maximizing upsell opportunities by engaging with Sales, Solutions, Product Development, Product Management, Support, and Training as necessary.

The Customer Success Consultant, is also expected to visit major accounts on a regular basis in order to grow business with new and existing accounts. The role may support clients in multiple time zones and industries, which will require flexibility, along with travel.

What You Will Do

• Enable partners or customers to achieve their goals using the Marketplace
• Manage relationships with Cint’s Marketplace clients to drive high-impact business strategies enabled by Cint's products, and advocate for customer needs across internal stakeholder groups
• Execute customer success plans to optimize customers’ use of the Marketplace
• Support onboarding new client business and collaborate with internal stakeholders to develop working integrations for new clients
• Gain a working understanding of clients’ businesses and organizational structures to identify and execute opportunities for existing clients
• Work closely with sales and technical colleagues to pitch new products and provide strategic consultation as a client advocate
• Analyze trends in client performance on a regular basis and form proactive recommendations
• Develop a full understanding of the company, the market research industry, and how our Marketplace technology can solve challenges
• Suggest, standardize and scale policies, procedures and best practices that improve team operations

What We Are Looking For 

• Previous customer-facing experience with ability to manage multiple complex projects under tight deadlines
• Experience with internal and external relationship management, client presentations, and quantitative data analysis
• Excellent written and verbal communication skills, with the ability to present to C-level clients
• Disciplined work ethic - self-motivated and detail-oriented mindset focused on achieving revenue goals
• Resourceful problem solving, organized and process-oriented
• Ability to work in a fast paced and dynamic environment
• Proven track record of driving client business growth and achieving revenue targets through renewals, upsells, and cross-sells
• Ability to convey complicated ideas to technical and nontechnical audience

Bonus Points If You Have 

• Experience managing Enterprise SaaS or Subscription based clients
• Previous experience supporting software or SaaS products
• A good understanding of software and technology solutions
• Exposure to API integrations and customized applications
• Previous experience working with Salesforce, PowerBI, and/or MS Office
• Bilingual in Italian/Spanish/French
• Market research or Sample experience

Our Values

Collaboration is our superpower

• We uncover rich perspectives across the world
• Success happens together
• We deliver across borders.

Innovation is in our blood

• We’re pioneers in our industry
• Our curiosity is insatiable
• We bring the best ideas to life.

We do what we say

• We’re accountable for our work and actions
• Excellence comes as standard
• We’re open, honest and kind, always.

We are caring

• We learn from each other’s experiences
• Stop and listen; every opinion matters
• We embrace diversity, equity and inclusion.

More About Cint

Founded in 1998 in Stockholm, Sweden, Cint is a global software leader in digital insights and research technology. In January 2022, Cint acquired Lucid, a US- based programmatic research technology platform. Cint Group AB (publ), listed on Nasdaq Stockholm (STO:CINT), has a global workforce of over 1,000. Cint has offices in Stockholm, London, New York, New Orleans, Singapore, Gurgaon, Sydney, and Japan, among other locations (www.cint.com).

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