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The Idea Village
The Idea Village

CRM Operations Specialist



Remote · Ontario, Canada
Posted on Friday, November 3, 2023

Shutterstock is looking for a CRM Operations Specialist to join its Global CRM and Retention Marketing team. You will be responsible for requirements interpretation, building, and ongoing support and execution of our email-centric multi-channel marketing programs.

The role requires good technical skills including intimate familiarity with at least one enterprise-level marketing platform (ESP) (including use of personalization languages), SQL experience, HTML/CSS.

You will work closely with Customer Marketing stakeholders to ensure we deliver the right message, to the right audience, and at the right time.


  • Understand requirements, build and maintain automated marketing campaign program flows

  • Script dynamic functions using AMPscript (Javascript or similar)

  • Monitor / analyze marketing campaign success and reliability

  • Monitor email deliverability and IP health

  • Perform peer reviews and QA to ensure quality standards are met

  • Build partnerships and instill trust with Customer Marketing partners


  • Experience with Marketing Automation tools (Salesforce Marketing Cloud a plus)

  • Working knowledge of HTML/CSS

  • Knowledge of SQL preferred

  • Strong verbal and written communication skills

  • Accountable and self-motivated

  • Desire to be a part of and contribute to a high-performance culture

  • Highly organized and detail-oriented with proven ability to manage multiple projects and juggle competing priorities and deadlines

  • Works well under tight deadlines and a constantly changing high-growth environment

  • 3+ years experience, marketing automation experience preferred

  • Undergraduate degree required



Shutterstock Values

We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.

Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.