CRM Operations Specialist
Shutterstock is looking for a CRM Operations Specialist to join its Global CRM and Retention Marketing team. You will be responsible for requirements interpretation, building, and ongoing support and execution of our email-centric multi-channel marketing programs.
The role requires good technical skills including intimate familiarity with at least one enterprise-level marketing platform (ESP) (including use of personalization languages), SQL experience, HTML/CSS.
You will work closely with Customer Marketing stakeholders to ensure we deliver the right message, to the right audience, and at the right time.
Understand requirements, build and maintain automated marketing campaign program flows
Monitor / analyze marketing campaign success and reliability
Monitor email deliverability and IP health
Perform peer reviews and QA to ensure quality standards are met
Build partnerships and instill trust with Customer Marketing partners
Experience with Marketing Automation tools (Salesforce Marketing Cloud a plus)
Working knowledge of HTML/CSS
Knowledge of SQL preferred
Strong verbal and written communication skills
Accountable and self-motivated
Desire to be a part of and contribute to a high-performance culture
Highly organized and detail-oriented with proven ability to manage multiple projects and juggle competing priorities and deadlines
Works well under tight deadlines and a constantly changing high-growth environment
3+ years experience, marketing automation experience preferred
Undergraduate degree required
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.