Shutterstock is seeking an experienced Fraud Analyst to join our Cybersecurity and Infrastructure organization. As part of the Fraud Team, this role is responsible for identifying, analyzing, researching and preventing fraudulent digital activity and reducing fraud related losses. This includes supporting a two-sided online global marketplace, reviewing user-account activity, making decisions if evidence reveals fraudulent and/or unauthorized activity, and supporting internal technologies used to prevent and detect suspicious activity.
Responsibilities of this role include, but are not limited to, the following activities:
Observe eCommerce transactions and user behavior to identify high risk activity such as account takeover, fake account creation, payment fraud, friendly fraud (first party abuse), and similar risks
Monitor various fraud prevention tools and security alerts to identify potential risk and/or losses
Analyze notifications of fraud and chargeback data to identify fraudulent and abusive patterns to take action
Research and respond to internal escalations that require account activity review, analysis and resolution
Assist in proactively investigating and researching fraud claims to support a two-sided marketplace
Maintain a working knowledge of cyber risk management trends in the industry and work to deliver best in class risk management approaches to mitigate fraudulent and abusive activity and related losses.
Identify and communicate emerging fraud scenarios and/or product/process gaps to management, IT, Product and Engineering and assist with remediation and process improvement
Assist in delivering ongoing internal reporting, dashboards and charts to be used by team-members, management and partners throughout the company
Understand operational business processes, policies and supporting technologies
Assist with fraud and security investigations
Minimum 3+ years of relevant work experience; BS/BA preferred
Strong preference for working in an intelligence or information security environment focused on client service (combating fraud) and delivery
Familiarity with basic concepts of financial fraud, the financial ecosystem (payment gateways, customer disputes and chargebacks), and cyber threats
Ability to work in a fast-paced, dynamic environment is critical
Must have exceptional teamwork, problem-solving, technical/data analysis and communications skills
Individual contributor role, reporting to the Fraud Manager
Shutterstock, Inc. (NYSE: SSTK), directly and through its group subsidiaries, is a leading global provider of high-quality licensed photographs, vectors, illustrations, videos and music to businesses, marketing agencies and media organizations around the world. Working with its growing community of contributors, Shutterstock adds hundreds of thousands of images each week and has millions of images and video clips available.
Headquartered in New York City, Shutterstock has offices around the world and customers in more than 150 countries. For more information, please visit www.shutterstock.com and follow Shutterstock on Twitter, Facebook and Instagram.
Equal Opportunity Employer, M/F/D/V
We are one team collectively focused on creating an unrivaled experience for our Customers and Contributors. Our Values represent the mindset of the employee who will thrive at Shutterstock. If you are passionate about what you do, and want to become part of a cutting-edge technology company building industry leading products, please apply.
Shutterstock is an Equal Opportunity Employer. Suitably qualified and eligible candidates are encouraged to apply regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.