About TrayAway

TrayAway is a fast-growing hospitality technology company helping luxury hotels elevate their guest experience. We are partnered with leading hotel brands across 50+ countries, delivering seamless, high-end service through smart, intuitive technology.

Role Overview

We are seeking a Customer Success Manager to join our team, supporting hotel partners through onboarding, adoption, and long-term success.

All onboarding, training, and ongoing support is delivered remotely from our New Orleans office, enabling you to support hotel partners globally without requiring travel.

Key Responsibilities

• Lead onboarding and training for new hotel customers via Zoom
• Build strong relationships with key customer stakeholders across global accounts
• Drive product adoption, engagement, and retention
• Identify opportunities to improve customer experience and operational efficiency

Qualifications

• Strong communication and relationship-building skills
• Highly organized with the ability to manage many accounts
• Comfortable working in a fast-paced, startup environment

Benefits & Perks

• Unlimited PTO focused on flexibility and work-life balance
• Company-paid holidays
• Health, dental, vision, and life insurance
• 401K program
• Opportunity for growth within a rapidly scaling company

Why TrayAway

You’ll be joining a small, high-performing team with real momentum. This is an opportunity to take ownership, work directly with leadership, and play a key role in shaping the customer experience at a company scaling globally.