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Traveler Support Specialist

Spot2Night

Spot2Night

Customer Service
Posted on Thursday, August 17, 2023

Traveler Support Specialist

Experience: 2+ years
Office Location: New Orleans, LA
Remote: 80% - 90% (Flexible work)
Full-Time and Part-Time Positions Available

The Spot2Nite customer service vertical includes both RV travelers and park owner/operators/systems. The ideal candidate would have experience as an RV traveler and is familiar with the RV industry. Using real life experiences, the candidate must be able to provide excellent customer service and “own” the issue for the traveler or park operator until resolved. This position will balance customer service from travelers as well as parks, managing their time to be effective in both areas, and ensuring seamless enrollment of new parks. You will be the voice of "Spot2Nite".

Spot2Nite requires a team player with great time management, interpersonal skills and communication skills. As Spot2Nite grows, we anticipate opportunities for upward mobility and learning/building opportunities within each vertical.

Your Skills & Talents

  • 2+ years of experience in customer service / sales
  • Experience as an RV traveler who understands the uniqueness of booking RV spots is preferred.
  • Experience with systems such as Google Office Suite, Slack, VOIP calls (i.e. Grasshopper line), video conferencing, and CRM platforms.
  • Ability to provide customer feedback to dev teams to design and implement system architecture changes.
  • Bi-lingual skills are preferred.

For all inquiries, email: careers@spot2nite.com

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About Us

Spot2Nite is an innovative mobile and web app built by a family of avid RVers, serving as a booking engine and online travel agency (OTA) through which campers can discover and book the best outdoor accommodations in real time. Through open architecture integrations with robust property management systems and marketing channel partners, Spot2Nite distributes and promotes outdoor accommodation inventory to a targeted audience of over 47 million outdoor enthusiasts, earning campgrounds and RV parks more commission-free reservations. For more information, please visit Spot2Nite.com and follow us on social media.